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[Solved] Publishing Issue Code 6BA

Topics: Publishing Issue
Feb 24, 2014 at 11:36 AM
I have a strange issue when installing flash player through the publisher. It seems to be failing on computers that already have the same version installed. E.G Test computer A: installs flash MSI. Report says Installed and green. 2 days later the update is back and it is showing as failed!
I have tried to uninstall flash and run it again. But the update fails.

I have downloaded flash from Adobe over the internet and it installs fine. But it still is trying to install the update. It seems that it is not checking if the update is required or not and keeps sending it out regardless.
Coordinator
Feb 25, 2014 at 3:19 PM
Which version of Flash Player do you have published ? do you have used the Adobe catalog or directly the MSI file ?
Feb 25, 2014 at 3:56 PM
I used the MSI installer from here http://www.adobe.com/uk/products/flashplayer/distribution3.html

Any ideas?

Thanks
Coordinator
Feb 25, 2014 at 5:16 PM
What do you have set in the "IsInstalled" and "IsInstallable" tab ?
Feb 26, 2014 at 10:52 AM
I am unsure what you mean by what I have set on the tabs? I have put a link to an image of the numbers below.

www.wacc.ac.uk/Untitled.png
Coordinator
Feb 26, 2014 at 3:11 PM
Edited Feb 26, 2014 at 3:13 PM
When you revise the update you should see this tab :

Rules
Feb 26, 2014 at 3:19 PM
Below is what I see when I revise.


www.wacc.ac.uk/Untitled2.png
Coordinator
Feb 27, 2014 at 8:54 PM
What is the release number of the Flash Player you try to publish ? 12.0.0.44 or 12.0.0.70 ?
Feb 28, 2014 at 8:43 AM
It is 12.0.0.70
Feb 28, 2014 at 10:58 AM
I also have the same issue. Adobe Flash 12.0.0.70
Certificates etc installed ok., MSI published to WSUS, Update detected by PC, install starts OK, (create system restore point) but install fails with the 6BA error.

I am installing onto a PC that did have 12.0.0.70 installed via Group Policy using the same source msi

I have a work around (it is by no means a fix). Adobe produce a utility called adobe_uninstaller see http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html .

If you run this utility to remove flash then the install will work through WSUS.

Does that give any clues ?
Coordinator
Feb 28, 2014 at 12:36 PM
You are trying to publish Adobe Flash Player 12.0.0.70 but the MSI product code shown on your screen capture is for Adobe Flash Player 12.0.0.70.

See this Post
Feb 28, 2014 at 2:28 PM
Is the 12:36PM post a typo?.

I cant spot the difference between "Adobe Flash Player 12.0.0.70" and "Adobe Flash Player 12.0.0.70". It might be me, its been a long week.

Nigel
Feb 28, 2014 at 2:36 PM
You workaround works Nigel many thanks. Sorry Dcourtel me being stupid but I cant see any solution?
Coordinator
Feb 28, 2014 at 3:36 PM
Yes, I made a typo. you should read :


You are trying to publish Adobe Flash Player 12.0.0.70 but the MSI product code shown on your screen capture is for Adobe Flash Player 12.0.0.44.

See this Post

Mar 4, 2014 at 4:51 PM
Unfortunately the link doesn't really give a solution. Or it does and I just cant see it. Is the answer to stop this and roll out a newer version?

Thanks
Coordinator
Mar 4, 2014 at 6:25 PM
Unfortunately the link doesn't really give a solution
In fact,, it does ! By reading Adobe's page and my previous post, you should realize that you are using a WRONG Msi product code !!!
Your "IsInstallable" rule say : Adobe Flash Player 12.0.0.70 is installable if Adobe Flash Player 12.0.0.44 is not installed !!!
and your "IsInstalled" rule say : Adobe Flash Player 12.0.0.70 is installed if Adobe Flash Player 12.0.0.44 is installed !?!?!?
Is the answer to stop this and roll out a newer version?
To my knowledge, there is not newer version than 12.0.0.70. You have to revise the update and use the correct MSI product code.
Marked as answer by DCourtel on 3/7/2014 at 1:39 AM
Mar 7, 2014 at 9:30 AM
I can see now DCourtel and this seems to be working now.

Many Thanks for your help.
Oct 20, 2014 at 6:22 PM
Can you explain the IsInstallable and IsInstalled rule more in depth? I'm also having this issue with an Adobe Flash Player update package using the MSI. I have verified that I am using the proper MSI code.

I did an uninstall of adobe flash on my test machine, would this affect the ability of the package to install if there is no version of flash player on the computer? If so is there a way to tweak my package to force the computer to install if the package version software isn't found or if no adobe flash software is found?
Coordinator
Oct 20, 2014 at 9:40 PM
Can you explain the IsInstallable and IsInstalled rule more in depth?
This is what Microsoft say about Applicaiblity Rules
I did an uninstall of adobe flash on my test machine, would this affect the ability of the package to install if there is no version of flash player on the computer?
That dépends of the applicability rules you have set.
Oct 20, 2014 at 9:58 PM
Edited Oct 20, 2014 at 10:02 PM
My rules are setup the same as evansdp from this post:

http://www.wacc.ac.uk/Untitled2.png

I double checked my Product Codes to make sure they're the proper ones. Any ideas why I'd be getting the 6BA error?
Coordinator
Oct 21, 2014 at 6:00 AM
The MSI product code I saw on your screen capture is for Adobe Flash player ActiveX 12.0.0.44. Is it this version you try to publish ?
List of all Flash Player MSI GUIDs for managing Flash Player across an enterprise
Oct 21, 2014 at 1:55 PM
Those were screenshots from evansdp's post as I did not have time to load my own.

I am running Flash Player ActiveX 14.0.0.176 with Msi 15AE611F-5A40-4BD0-9291-1C6856BDB9A4
Oct 27, 2014 at 3:44 PM
Do you know anything about the Background Update Resources on the flash distribution page?

http://www.adobe.com/uk/products/flashplayer/distribution3.html

I tried to look up the information but couldn't find much. I downloaded these and added them to my flash package and had successful tests installing it.
Coordinator
Oct 27, 2014 at 8:53 PM