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[Solved] Client tries to install Update, which is deleted in WPP-Console

Topics: Misc.
Mar 26, 2014 at 3:08 PM

We have deleted an "old" Update in the WPP Console, but now it still appears for Installation on every Client. Does anyone have an idea, how to solve this Problem?

Here some more details:
We created and approved an Update called "Adobe Reader XI MUI".
After some time we found out, that this Version of Adobe Reader causes Problems in another application.
So we decided to create an new Update called "Adobe Reader 11". Just the German Version.
Unfortunately we have just deleted the old "Adobe Reader XI MUI" from the WPP Console and have forgotten to define the new "Adobe Reader 11" as superwise.
The Installation of the new one is no Problem, but the old one still appears and Fails.

Hope you understand my English and have any idea.
Thanks a lot.
Mar 27, 2014 at 5:28 PM
Hello, this can happen if clients keep this update locally in the WU Agent. Try this on a client :
  • Stop Windows Update service.
  • Delete C:\Windows\SoftwareDistribution
  • Start Windows Update Service.
Launch a detection.
Mar 31, 2014 at 9:35 AM
Thanks for your answer.
Unfortunately it doesn't help.
That happens on new installed clients, too. It looks like the "old" update is automatically approved to all new clients, even it's not anymore visable on the WPP Console.
It must be somewhere on the server, where I have to change something. Maybe you have another idea?
Mar 31, 2014 at 11:28 AM
If the update try to install on new computer, this mean that the update is still present on the Wsus Server.
Try this :
  • Open WPP
  • Go to Tools - > Settings -> 'updates' tab and check the option "Show locally-published updates taht are also visible in Wsus-console"
  • Search for your update and decline it.
Marked as answer by DCourtel on 3/31/2014 at 12:23 PM
Mar 31, 2014 at 12:08 PM
Yes! That was the solution. Thank you very much for your help! :-)