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Clients cannot detect Adobe Reader 9.3.3 from WPP

Topics: Publishing Issue
Apr 10, 2014 at 7:17 AM
Hi there,

I had installed the WSUS Package Publisher (WPP) into my WSUS Server and had created an Adobe Reader 9.3.3 update with WPP. However, I was unable to allow my client to install this update, despite the console showing "Not Installed". And when I tried to install this update through the console, it displayed a "Fail to copy the file" message. May I know how I can solve this issue, thanks?
Apr 10, 2014 at 9:41 PM
Hi,
I was unable to allow my client to install this update, despite the console showing "Not Installed".
If the status is "Not Installed" this mean that clients computers doesn't download the update. Please, verify that the update is approve for installation on this computer group.
Then, on a client computer, trigger a detection (go to control panel, open Windows Update and click on Search for updates). Then go to C:\Windows
and open the file WindowsUpdate.log and look for any error message.
Apr 14, 2014 at 3:05 AM
Edited Apr 14, 2014 at 3:19 AM
Hi there,

I've verified that the update is approved for installation on the computer group. And as I trigger a detection, I noticed that there was an error in the WindowsUpdate.log below while synchronising updates, despite the Windows Update Client successfully detecting 0 updates. May I know how I can solve this issue, thanks? Anyway, I am presently using Windows Server 2003 OS..

2014-04-13 15:59:30:932 888 544 AU #############
2014-04-13 15:59:30:932 888 544 AU ## START ## AU: Search for updates
2014-04-13 15:59:30:932 888 544 AU #########
2014-04-13 15:59:30:932 888 544 AU <<## SUBMITTED ## AU: Search for updates [CallId = {3E0319B8-F98C-434E-885E-51C994A5D84C}]
2014-04-13 15:59:30:932 888 cd0 Agent *************
2014-04-13 15:59:30:932 888 cd0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-04-13 15:59:30:932 888 cd0 Agent *********
2014-04-13 15:59:30:932 888 cd0 Agent * Online = Yes; Ignore download priority = No
2014-04-13 15:59:30:932 888 cd0 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2014-04-13 15:59:30:932 888 cd0 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-04-13 15:59:30:932 888 cd0 Agent * Search Scope = {Machine}
2014-04-13 15:59:31:854 888 cd0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2014-04-13 15:59:31:901 888 cd0 Misc Microsoft signed: Yes
2014-04-13 15:59:31:932 888 cd0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2014-04-13 15:59:31:932 888 cd0 Misc Microsoft signed: Yes
2014-04-13 15:59:31:964 888 cd0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2014-04-13 15:59:31:979 888 cd0 Misc Microsoft signed: Yes
2014-04-13 15:59:31:995 888 cd0 Setup *********** Setup: Checking whether self-update is required ***********
2014-04-13 15:59:31:995 888 cd0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2014-04-13 15:59:32:057 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:104 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:136 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:167 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:198 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:229 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:261 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:276 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:292 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:307 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:339 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:386 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:417 888 cd0 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2014-04-13 15:59:32:417 888 cd0 Setup * IsUpdateRequired = No
2014-04-13 15:59:34:651 888 cd0 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-04-13 15:59:34:651 888 cd0 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://153.103.30.22/ClientWebService/client.asmx
2014-04-13 15:59:36:417 888 cd0 PT WARNING: Cached cookie has expired or new PID is available
2014-04-13 15:59:36:417 888 cd0 PT Initializing simple targeting cookie, clientId = 9f60f430-8127-445a-ac4a-c87b9b1b20de, target group = , DNS name = wsus-main.wsus-int.savant
2014-04-13 15:59:36:417 888 cd0 PT Server URL = http://153.103.30.22/SimpleAuthWebService/SimpleAuth.asmx
2014-04-13 15:59:37:823 888 cd0 PT WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2014-04-13 15:59:37:823 888 cd0 PT WARNING: SOAP Fault: 0x00012c
2014-04-13 15:59:37:823 888 cd0 PT WARNING: faultstring:Fault occurred
2014-04-13 15:59:37:823 888 cd0 PT WARNING: ErrorCode:FileLocationChanged(11)
2014-04-13 15:59:37:823 888 cd0 PT WARNING: Message:(null)
2014-04-13 15:59:37:823 888 cd0 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2014-04-13 15:59:37:823 888 cd0 PT WARNING: ID:80bbf12f-f68f-445a-b18a-6f3a34116d4a
2014-04-13 15:59:37:917 888 cd0 PT WARNING: Cached cookie has expired or new PID is available
2014-04-13 15:59:37:917 888 cd0 PT Initializing simple targeting cookie, clientId = 9f60f430-8127-445a-ac4a-c87b9b1b20de, target group = , DNS name = wsus-master.wsus-int.savant
2014-04-13 15:59:37:917 888 cd0 PT Server URL = http://153.103.30.22/SimpleAuthWebService/SimpleAuth.asmx
2014-04-13 15:59:38:542 888 cd0 PT WARNING: PTError: 0x80244025
2014-04-13 15:59:38:542 888 cd0 PT WARNING: SyncUpdates_WithRecovery failed.: 0x80244025
2014-04-13 15:59:38:542 888 cd0 PT WARNING: Sync of Updates: 0x80244025
2014-04-13 15:59:38:542 888 cd0 Agent * WARNING: Failed to synchronize, error = 0x80244025
2014-04-13 15:59:38:542 888 cd0 DnldMgr File locations for service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed
2014-04-13 15:59:38:542 888 cd0 Agent Server changed and need resyncing with server

2014-04-13 15:59:39:214 888 cd0 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-04-13 15:59:39:214 888 cd0 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://153.103.30.22/ClientWebService/client.asmx
2014-04-13 15:59:54:354 888 cd0 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2014-04-13 15:59:54:354 888 cd0 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://153.103.30.22/ClientWebService/client.asmx
2014-04-13 15:59:55:964 888 cd0 Agent * Found 0 updates and 71 categories in search; evaluated appl. rules of 1029 out of 1630 deployed entities
2014-04-13 15:59:56:011 888 cd0 Agent *********
2014-04-13 15:59:56:011 888 cd0 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-04-13 15:59:56:011 888 cd0 Agent *************
2014-04-13 15:59:56:011 888 cb4 AU >>## RESUMED ## AU: Search for updates [CallId = {3E0319B8-F98C-434E-885E-51C994A5D84C}]
2014-04-13 15:59:56:011 888 cb4 AU # 0 updates detected
2014-04-13 15:59:56:011 888 cb4 AU #########
2014-04-13 15:59:56:011 888 cb4 AU ## END ## AU: Search for updates [CallId = {3E0319B8-F98C-434E-885E-51C994A5D84C}]
2014-04-13 15:59:56:011 888 cb4 AU #############
2014-04-13 15:59:56:011 888 cb4 AU Featured notifications is disabled.
2014-04-13 15:59:56:011 888 cb4 AU AU setting next detection timeout to 2014-04-14 03:56:22
2014-04-13 16:00:01:057 888 cd0 Report REPORT EVENT: {3107C7E3-CACA-49F5-ADE9-30FEB2724FBA} 2014-04-13 15:59:56:011+0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2014-04-13 16:00:01:057 888 cd0 Report REPORT EVENT: {E4A42EAB-3CD4-4A60-B6B5-52A58B1BC214} 2014-04-13 15:59:56:011+0800 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
Apr 14, 2014 at 3:40 PM
Hi,
are you sure this settings are correct :

2014-04-13 15:59:36:417 888 cd0 PT Initializing simple targeting cookie, clientId = 9f60f430-8127-445a-ac4a-c87b9b1b20de, target group = , DNS name = wsus-main.wsus-int.savant
2014-04-13 15:59:36:417 888 cd0 PT Server URL = __http://153.103.30.22__/SimpleAuthWebService/SimpleAuth.asmx

How many computers are affected ? Does clients computers receive and install Mcrosoft regular updates ?
Apr 15, 2014 at 2:20 AM
Edited Apr 15, 2014 at 7:18 AM
Hi there,

These settings are correct based on our Export and Import servers. Before installing WPP, our client computers have no problems in receiving and installing Microsoft regular updates. But, I'll be giving my client computers another try to install Microsoft regular updates and will get back to you within this week, as it'll take quite a long time to export & import updates.

You were right in mentioning that my clients computers did not download the updates as I found out from the SoftwareDistribution.log that this update was not verified and downloaded. I realise that the ContentSyncAgent displays the "FileVerified" message and no "FileDownloaded" message. Also, I saw that there was a "File cert verification failed for c:\Program Files\Update Services\autest.cab with 2147942402" message.

Anyway, I got 4 computers displaying "Not Installed" in the WPP console. May I know the reasons for this cause and how I can solve this issue? Thanks for taking the time to help me out.
Apr 15, 2014 at 11:33 AM
Hi, WPP can only work if your Wsus infrastructure works properly.
You have to solve your Wsus issue before try to use WPP. Check what have been change on Wsus infrastructure, read WindowsUpdate.log.
Marked as answer by DCourtel on 5/8/2014 at 2:38 AM