Flash Player Updates with Code 6BA

Topics: Publishing Issue
Apr 30, 2014 at 7:55 PM
I'm having a similar issue as Susie1703 this this thread:
https://wsuspackagepublisher.codeplex.com/discussions/539004

The only thing is I'm fairly certain I don't have any green midgets.

When Flash Player has already been installed, the update fails with the 6BA error. If it hasn't then the update works fine.

I've tried to configure an update the uninstalls using the uninstall_flash_player.exe (both directly with the EXE and using a BAT), but I can't seem to make that work either.

Any suggestions?
Coordinator
May 1, 2014 at 8:32 AM
Hi ITTech, on a computer where Flash Player don't want to install, open the file C:\Windows\WindowsUpdate.log and copy/past the last update session into this forum.
We will look for any error messages.
Editor
May 1, 2014 at 10:27 AM
As DCourtel said, in %windir%\WindowsUpdate.log you will find errors.

Otherwise you can use at this Computer the FlasPlayerUninstaller. You get it from Adobe. They have one for each version from FlashPlayer.
May 1, 2014 at 12:12 PM
This is the update log for the Flash Player Active X install I believe:

2014-04-30 10:51:04:863 6148 16ec Handler :: START :: Handler: MSI Install
2014-04-30 10:51:04:863 6148 16ec Handler :::::::::
2014-04-30 10:51:04:863 6148 16ec Handler : Updates to install = 1
2014-04-30 10:51:04:863 6148 16ec Handler MSI update {00000000-0000-0000-0000-000000000000}.0 using source image from 1 CABs.
2014-04-30 10:51:05:082 6148 16ec Handler : Batch installing 1 updates
2014-04-30 10:51:05:082 6148 16ec Handler List of MSPs in transaction:
2014-04-30 10:51:05:082 6148 16ec Handler List of Transforms in transaction:
2014-04-30 10:51:05:082 6148 16ec Handler MSI final command line: ALLUSERS=1 MSIRESTARTMANAGERCONTROL=Disable REBOOT=REALLYSUPPRESS
2014-04-30 10:51:08:311 6148 16ec Handler MSP Error List:
2014-04-30 10:51:08:311 6148 16ec Handler 1: 1722 2: NewCustomAction1 3: C:\Windows\TEMP\InstallAX_13_0_0_206.exe 4: -install -msi
2014-04-30 10:51:08:311 6148 16ec Handler : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2014-04-30 10:51:08:311 6148 16ec Handler : WARNING: First failure for update {64E9AB2C-207E-4B2F-A78D-E5EA6BE2B2E5}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = NewCustomAction1
2014-04-30 10:51:08:311 1232 1ca8 AU >>## RESUMED ## AU: Installing update [UpdateId = {64E9AB2C-207E-4B2F-A78D-E5EA6BE2B2E5}]
2014-04-30 10:51:08:311 6148 16ec Handler : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2014-04-30 10:51:08:311 1232 1ca8 AU # WARNING: Install failed, error = 0x80070643 / 0x000006BA
2014-04-30 10:51:08:311 6148 16ec Handler :::::::::
2014-04-30 10:51:08:311 6148 16ec Handler :: END :: Handler: MSI Install
2014-04-30 10:51:08:311 6148 16ec Handler :::::::::::::
2014-04-30 10:51:08:389 1232 db8 DnldMgr Preparing update for install, updateId = {E71846F3-04C5-4D38-8C37-2CBA2CA7E406}.2.
2014-04-30 10:51:08:405 6148 16ec Handler :::::::::::::
2014-04-30 10:51:08:405 6148 16ec Handler :: START :: Handler: Command Line Install
2014-04-30 10:51:08:405 6148 16ec Handler :::::::::
2014-04-30 10:51:08:405 6148 16ec Handler : Updates to install = 1
2014-04-30 10:51:13:350 1232 1b08 Report REPORT EVENT: {C30441A7-D366-45B8-86CA-7466CA905975} 2014-04-30 10:51:08:342-0400 1 182 101 {64E9AB2C-207E-4B2F-A78D-E5EA6BE2B2E5} 3 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Adobe Flash Player 13 ActiveX.

WinfriedSonntag, I was trying to do that en masse since I need to do this to 300+ machines
I've tried to configure an update the uninstalls using the uninstall_flash_player.exe (both directly with the EXE and using a BAT), but I can't seem to make that work either.
Editor
May 1, 2014 at 4:49 PM
Sorry, i have no idea.

Did you use a MSI or the EXE? You can use the URL to download the MSI http://www.adobe.com/special/products/flashplayer/fp_distribution3.html or you can import the Update with the Catalog in WPP.

Is there a IE-Process active if you are try to install the Flash Player?
Editor
May 1, 2014 at 4:51 PM
Did you use any Commandline Parameters? If yes, Flashplayer don't need any Commandline Parameters.
Coordinator
May 1, 2014 at 5:01 PM
What happen if you are running the MSI file manually on the computer ?
May 1, 2014 at 5:07 PM
WinfriedSonntag wrote:
1) Did you use a MSI or the EXE?
2) Is there a IE-Process active if you are try to install the Flash Player?
3) Did you use any Commandline Parameters? If yes, Flashplayer don't need any Commandline Parameters.
1) MSI
2) No
3) No, I did not use any parameters

DCourtel wrote:
What happen if you are running the MSI file manually on the computer?
I'll give it a try and let you know. The EXE works fine, but I haven't tried the MSI.
May 6, 2014 at 7:47 AM
We have the same problem with Flash Player ActiveX 13.0.0.182 installation.
Try to use Uninstaller of Flash Player: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
It helped us.
Editor
May 6, 2014 at 8:10 AM
OK, i use LUP/WPP since 3 Years, but never have had problems with publishing a MSI like you. ;)

Can you install the MSI manually at this Client? Did you edit the MSI with ORCA and change some settings? Are you using a Proxy for downloading? maybe the Proxy is changing the file.


BTW: After Installation Flashplayer you will find a lot of things to config:
May 6, 2014 at 12:22 PM
pzabortsev wrote:
We have the same problem with Flash Player ActiveX 13.0.0.182 installation.
Try to use Uninstaller of Flash Player: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
It helped us.
Have you found a way to push the uninstaller out to PCs? I might as well install the update manually if you manually have to run the uninstaller.

WinfriedSonntag wrote:
  1. Can you install the MSI manually at this Client?
  2. Did you edit the MSI with ORCA and change some settings?
  3. Are you using a Proxy for downloading? maybe the Proxy is changing the file.
    BTW: After Installation Flashplayer you will find a lot of things to config:
    •Scheduled Task
    •Service
    •Config File in Filesystem (mms.cfg)
    I made a Howto, but only in German, maybe the images can help to see what i want to tell:
    http://www.wsus.de/adobe_flash_player_ueber_wsus_bereitstellen
  1. Got bogged down with other projects, but I will definitely try today :)
  2. Haven't used ORCA on this MSI, just used it straight from Adobe
  3. No proxies are involved
Also, thanks for the tips on the services :) I've been reading about the mms.cfg over the past week. Here's a link for your link:
http://translate.google.com/translate?depth=1&hl=en&ie=UTF8&prev=_t&rurl=translate.google.com&sl=de&tl=en&u=http://www.wsus.de/adobe_flash_player_ueber_wsus_bereitstellen
May 6, 2014 at 1:06 PM
ITTech wrote:
Have you found a way to push the uninstaller out to PCs? I might as well install the update manually if you manually have to run the uninstaller.
There was only one PC with this problem in our network. Almost all of other had updated successfully.
Flash Player installation ended with error in both mode - via WPP and manually. And was completed via WPP only after manually uninstalling.

Have you got this error on all of you 300+ PCs?
May 6, 2014 at 1:08 PM
pzabortsev wrote:
Have you got this error on all of you 300+ PCs?
About 80% of them
May 6, 2014 at 1:52 PM
ITTech wrote:
About 80% of them
Can you use domain policy to run uninstaller?
Editor
May 6, 2014 at 2:20 PM
lso, thanks for the tips on the services :) I've been reading about the mms.cfg over the past week. Here's a link for your link:
http://translate.google.com/translate?depth=1&hl=en&ie=UTF8&prev=_t&rurl=translate.google.com&sl=de&tl=en&u=http://www.wsus.de >/adobe_flash_player_ueber_wsus_bereitstellen
Thanks for the URL. ;)
Editor
May 6, 2014 at 2:22 PM
ITTech wrote:
pzabortsev wrote:
Have you got this error on all of you 300+ PCs?
About 80% of them
Oh my god, why so much? If pzabortsev wrote, i think it is the best way to run the uninstaller wihtin a computerstartup script with silent switch for the uninstaller.
Marked as answer by DCourtel on 9/13/2014 at 12:37 PM