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not applicable or failed

Topics: Publishing Issue
Jul 16, 2015 at 9:14 AM

with lateste flash player from catalog we have 37 installed/26 not applicable and 2 failed. I was looking to "IsInstalled" and "IsInstallable" rules. I was aslo looking to windowsupdatelog to, but I don't find what is wrong

Could you please tel me how can I debug "not applicable" and "failed" status.

Thank you
Jul 16, 2015 at 10:26 AM
Which Flash exactly you will install? ActiveX or/and Plugin? ActiveX only up to W7, in W8 and higher Flash Player comes through Windows Update/WSUS.

I think the failed is on W8 Clients. If yes, you have to create a new Rule, LowerW8Clients.
Jul 16, 2015 at 4:38 PM
It's windows 7 32bit.. all computers are same from same deployment. And it's activex. Plugin is installed automaticly with latest chrome update.
Jul 16, 2015 at 7:16 PM
Run the MSI, downloaded from here:, manually on one or two Testclients. If it fails, you can download the UninstallFlashplayer.exe and try to deinstall FlashPlayer. After this, try install again through Windows Update.
Jul 17, 2015 at 3:06 AM
I can install msi manualy without problem. After uninstall the "failed" status change to the "not applicable" grrr.
Jul 17, 2015 at 5:51 AM
In admin Commandline:

net stop wuauserv
rd /s /q %windir%\SoftwareDistribution
del %windir%\WindowsUpdate.log
net start wuauserv
wuauclt /detectnow
wuauclt /reportnow

Wait 10 Minutes.
Jul 17, 2015 at 11:18 AM
Edited Dec 30, 2015 at 2:04 PM's looks that the main problem is, that the package imported from adobe catalog is only update not for new installation. I was install on problemed computer previous version of flashplayer and now the update comes up.

Interesting for me is, that I clear all install/update rulles, that the update did not show up
Marked as answer by DCourtel on 7/17/2015 at 7:06 AM
Dec 30, 2015 at 2:04 PM
How to deal with a new install flash player to clean computer? I use SCUP catalog, but their packages it's work only as an update.