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[Solved] Fail to Connect Message when running Detect Now

Topics: Publishing Issue
Aug 2, 2013 at 11:27 PM

My team is trying to publish updates for FlashPlayer. The clients are detected and shown in WSUS Package Publisher, however when we run Detect Now, it gives a message __"Fail to Connect. Failed to connected with provided credentials. Do you want to continue to use these credentials (may lock the account)." We have tried all possible usernames/password we know but to no avail. We entered the username of the client with the following format: <client machine name>\username, <IP Address>\username, username, server username\password.

Can you kindly assist us with this concern? What is the format and which username and password to put?

Thank you,

Aug 4, 2013 at 11:17 PM
Hello CTV,

Are you in an Active Directory environnement or Workgroup environnement ?
Do you have any firewall between the machine where WPP run and the remote computer ?
Aug 5, 2013 at 3:49 PM
Thanks for replying DCourtel. Since we are still testing, we are using Workgroup environment. The Firewall has been disabled on clients but not on the server where WPP runs.
Aug 5, 2013 at 4:48 PM
Edited Aug 5, 2013 at 4:49 PM
In workgroup environnment it's harder to find good credential. I know that remote features works fine in AD environnment. And I will focus on that because most of WPP's users are enterprises, so they have AD environnment.
The only format supported for now is : <Username>
Other formats like : <Hostname\Username>,<ip Adress\Username>, <Username@workgroupName> have little chance to work.
This is why some "Right-Click" options are grey out when AD environnment is not detected.

You can try to create a user on each computer with the same username/password.
Otherwise, I encourage you to migrate to AD. It will change your life.
Aug 5, 2013 at 5:32 PM
Thanks for the information.

In an AD environment, what will be the username to use? We have local admin and the domain user/exchange account. Or do we need to create one domain username to be added to all the clients?
Aug 5, 2013 at 5:41 PM
In AD environnment, by default, the account "Administrator" is admin of all computers and servers.
Aug 5, 2013 at 6:23 PM
Our AD is not setup with the default "Administrator" (our Exchange Admins must have configured this already). All clients use an image with a local admin "<companyname>admin".

When you said "admin" of all computers and servers - is it local or domain?

Thank you for your answers and patience. We are new to this project and we really appreciate all your efforts on answering our concerns.
Aug 6, 2013 at 4:13 PM
Our AD is not setup with the default "Administrator" (our Exchange Admins must have configured this already).
Generally, the default "Adiministrator" account is copied then deactivated.
All clients use an image
So they are in Workgroup. When you will join it to a domain, the "Domain Admins" group will add to the local "Administrators" group. So that, all admin of the domain are admin of the Workstation too.
Marked as answer by DCourtel on 10/5/2013 at 5:28 AM
Aug 6, 2013 at 8:24 PM
Got it.

Thanks so much! You've been a big help.

We'll finish the testing within this week and hopefully everything will work well.

Thanks again!
Aug 6, 2013 at 9:34 PM
You're welcome.
If you decide to use WPP in production, do not hesitate to ask for enhancements or bugs fix.