[Solved] Error 800b004 when installing update

Topics: Configuration Issue
Aug 23, 2013 at 12:11 PM
Hi,

Today I found out this amazing software. I installed everything accoring to the guide.
Installed the software. it found my WSUS server. Generated a certificate. Imported it by MMC on the WSUS server, adjusted the GPO so it would approve other updates from the wsus server.
I created a new update. It pops up in windows updates but I receive the 800B004 error.
Can someone help me?

here is the windows updates log file:


2013-08-23 14:09:43:708 1064 890 Agent * Added update {9B959651-E7D5-40A6-8C5A-544559745220}.2 to search result
2013-08-23 14:09:43:708 1064 890 Agent * Found 1 updates and 76 categories in search; evaluated appl. rules of 970 out of 2946 deployed entities
2013-08-23 14:09:43:708 1064 890 Agent *********
2013-08-23 14:09:43:708 1064 890 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-08-23 14:09:43:708 1064 890 Agent *************
2013-08-23 14:09:43:724 1064 f2c AU >>## RESUMED ## AU: Search for updates [CallId = {CC4725B1-69DE-4D74-B280-C8832CDF7B82}]
2013-08-23 14:09:43:724 1064 f2c AU # 1 updates detected
2013-08-23 14:09:43:724 1064 f2c AU #########
2013-08-23 14:09:43:724 1064 f2c AU ## END ## AU: Search for updates [CallId = {CC4725B1-69DE-4D74-B280-C8832CDF7B82}]
2013-08-23 14:09:43:724 1064 f2c AU #############
2013-08-23 14:09:43:724 1064 f2c AU Featured notifications is disabled.
2013-08-23 14:09:43:724 1064 f2c AU Setting AU scheduled install time to 2013-08-24 03:00:00
2013-08-23 14:09:43:724 1064 f2c AU Successfully wrote event for AU health state:0
2013-08-23 14:09:43:724 1064 f2c AU Currently showing Progress UX client - so not launching any other client
2013-08-23 14:09:43:724 1064 890 DnldMgr *************
2013-08-23 14:09:43:724 1064 890 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2013-08-23 14:09:43:724 1064 890 DnldMgr *********
2013-08-23 14:09:43:724 1064 890 DnldMgr * Call ID = {E62938D4-39AD-4FF8-8521-1D6134279D65}
2013-08-23 14:09:43:724 1064 890 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2013-08-23 14:09:43:724 1064 890 DnldMgr * Updates to download = 1
2013-08-23 14:09:43:724 1064 890 Agent * Title = KB2580188
2013-08-23 14:09:43:724 1064 890 Agent * UpdateId = {9B959651-E7D5-40A6-8C5A-544559745220}.2
2013-08-23 14:09:43:755 1064 890 DnldMgr *********** DnldMgr: New download job [UpdateId = {9B959651-E7D5-40A6-8C5A-544559745220}.2] ***********
2013-08-23 14:09:43:833 1064 890 DnldMgr * BITS job initialized, JobId = {B7AD1302-F47E-4DC5-85BF-185059BF09FF}
2013-08-23 14:09:43:880 1064 890 DnldMgr * Downloading from http://wsusnew/Content/9D/FA7D9AA8CDD19213B9FFD616A187D92FF4ABE99D.cab to C:\windows\SoftwareDistribution\Download\981bd4f51faf15b7f99a622a44b42c0d\fa7d9aa8cdd19213b9ffd616a187d92ff4abe99d (full file).
2013-08-23 14:09:44:020 1064 890 Agent *********
2013-08-23 14:09:44:020 1064 890 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2013-08-23 14:09:44:020 1064 890 Agent *************
2013-08-23 14:09:44:020 1064 890 Report REPORT EVENT: {7AC0318D-19C3-4713-8595-1A20445D5C29} 2013-08-23 14:09:33:079+0200 1 161 101 {9B959651-E7D5-40A6-8C5A-544559745220} 2 800b0004 AutomaticUpdates Failure Content Download Error: Download failed.
2013-08-23 14:09:44:020 1064 890 Report REPORT EVENT: {01914C6A-24C3-4066-BC6B-705D39CE4097} 2013-08-23 14:09:34:296+0200 1 161 101 {9B959651-E7D5-40A6-8C5A-544559745220} 2 800b0004 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2013-08-23 14:09:44:020 1064 f2c AU Successfully wrote event for AU health state:0
2013-08-23 14:09:44:020 1064 151c AU Getting featured update notifications. fIncludeDismissed = true
2013-08-23 14:09:44:020 1064 151c AU No featured updates available.
2013-08-23 14:09:44:036 1064 890 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-23 14:09:44:036 1064 890 Report WER Report sent: 7.6.7600.256 0x800b0004 9B959651-E7D5-40A6-8C5A-544559745220 Download 101 Managed
2013-08-23 14:09:44:036 1064 890 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-23 14:09:44:036 1064 890 Report WER Report sent: 7.6.7600.256 0x800b0004 9B959651-E7D5-40A6-8C5A-544559745220 Download 101 Managed
2013-08-23 14:09:44:036 1064 890 Report CWERReporter finishing event handling. (00000000)
2013-08-23 14:09:44:036 1064 890 Report CWERReporter finishing event handling. (00000000)
2013-08-23 14:09:44:098 1064 d48 DnldMgr BITS job {B7AD1302-F47E-4DC5-85BF-185059BF09FF} completed successfully
2013-08-23 14:09:44:161 1064 d48 Misc Validating signature for C:\windows\SoftwareDistribution\Download\981bd4f51faf15b7f99a622a44b42c0d\fa7d9aa8cdd19213b9ffd616a187d92ff4abe99d:
2013-08-23 14:09:44:161 1064 d48 Misc Microsoft signed: No
2013-08-23 14:09:44:161 1064 d48 Misc Trusted Publisher: No
2013-08-23 14:09:44:161 1064 d48 Misc WARNING: Digital Signatures on file C:\windows\SoftwareDistribution\Download\981bd4f51faf15b7f99a622a44b42c0d\fa7d9aa8cdd19213b9ffd616a187d92ff4abe99d are not trusted: Error 0x800b0004
2013-08-23 14:09:44:161 1064 d48 DnldMgr WARNING: File failed postprocessing, error = 800b0004
2013-08-23 14:09:44:161 1064 d48 DnldMgr Failed file: URL = 'http://wsusnew/Content/9D/FA7D9AA8CDD19213B9FFD616A187D92FF4ABE99D.cab', Local path = 'C:\windows\SoftwareDistribution\Download\981bd4f51faf15b7f99a622a44b42c0d\fa7d9aa8cdd19213b9ffd616a187d92ff4abe99d'
2013-08-23 14:09:44:176 1064 d48 DnldMgr Error 0x800b0004 occurred while downloading update; notifying dependent calls.
2013-08-23 14:09:44:176 1064 f2c AU >>## RESUMED ## AU: Download update [UpdateId = {9B959651-E7D5-40A6-8C5A-544559745220}]
2013-08-23 14:09:44:176 1064 f2c AU # WARNING: Download failed, error = 0x800B0004
2013-08-23 14:09:44:176 1064 f2c AU #########
2013-08-23 14:09:44:176 1064 f2c AU ## END ## AU: Download updates
2013-08-23 14:09:44:176 1064 f2c AU #############
2013-08-23 14:09:44:176 1064 f2c AU Setting AU scheduled install time to 2013-08-24 03:00:00
2013-08-23 14:09:44:176 1064 f2c AU Successfully wrote event for AU health state:0
2013-08-23 14:09:44:176 1064 f2c AU Currently showing Progress UX client - so not launching any other client
2013-08-23 14:09:44:176 1064 f2c AU Successfully wrote event for AU health state:0
2013-08-23 14:09:44:176 1064 1284 AU Getting featured update notifications. fIncludeDismissed = true
2013-08-23 14:09:44:176 1064 1284 AU No featured updates available.
2013-08-23 14:09:44:473 1064 1284 AU BeginInteractiveInstall invoked for Install
2013-08-23 14:09:44:473 1064 1284 AU Auto-approved 0 update(s) for install (for Ux), installType=0
2013-08-23 14:09:44:473 1064 1284 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2013-08-23 14:09:44:473 1064 f44 AU AU received handle event
2013-08-23 14:09:44:473 1064 f44 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2013-08-23 14:09:44:473 1064 f44 AU Triggering Offline detection (non-interactive)
2013-08-23 14:09:44:473 1064 f44 AU AU setting pending client directive to 'Install Complete Ux'
2013-08-23 14:09:44:473 1064 f44 AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2013-08-23 14:09:44:473 1064 f44 AU Successfully wrote event for AU health state:0
2013-08-23 14:09:44:473 1064 f44 AU #############
2013-08-23 14:09:44:473 1064 f44 AU ## START ## AU: Search for updates
2013-08-23 14:09:44:473 1064 f44 AU #########
2013-08-23 14:09:44:488 1064 f44 AU <<## SUBMITTED ## AU: Search for updates [CallId = {472C637B-55A9-4311-945B-B19C14C2F103}]
2013-08-23 14:09:44:488 1064 890 Agent *************
2013-08-23 14:09:44:488 1064 890 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-08-23 14:09:44:488 1064 890 Agent *********
2013-08-23 14:09:44:488 1064 890 Agent * Online = No; Ignore download priority = No
2013-08-23 14:09:44:488 1064 890 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-08-23 14:09:44:488 1064 890 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-08-23 14:09:44:488 1064 890 Agent * Search Scope = {Machine}
2013-08-23 14:09:45:112 1064 890 Handler Using CBS
Aug 23, 2013 at 12:29 PM
Do I need to publish the self signes certificate to all my clients?
Aug 23, 2013 at 1:05 PM
jellekamma wrote:
Do I need to publish the self signes certificate to all my clients?
Yes, that's necessary.
Marked as answer by DCourtel on 10/12/2013 at 8:44 AM
Aug 23, 2013 at 1:23 PM
what is the exact location wich this certificate must be in?
Windows update says both of my updates are 14kb in size..
Coordinator
Aug 23, 2013 at 2:42 PM
2013-08-23 14:09:44:161 1064 d48 Misc WARNING: Digital Signatures on file C:\windows\SoftwareDistribution\Download\981bd4f51faf15b7f99a622a44b42c0d\fa7d9aa8cdd19213b9ffd616a187d92ff4abe99d are not trusted: Error 0x800b0004
Your client computers doesn't trust the published package.
If you have use the button in WP to generate a self-signed certificate, then this certificate MUST be imported in "Trusted Publisher" and "Trusted Root Authority" in your client computers. you will have to restart these computers after importing the certificate.
Marked as answer by DCourtel on 10/12/2013 at 8:44 AM
Coordinator
Aug 23, 2013 at 2:45 PM
  • If you are using a selfsign certificate, it should be present in :
    • (Local Computer)\Trusted Publisher.
    • (Local Computer)\Trusted Root Certification Authority.
  • If you are using your own signing-code certificate, it should be present in :
    • (Local Computer)\Trusted Publisher.
    • And the Certificate of the authority who have made this certificate should be in the (Local Computer)\Trusted Roor Certification Authority.
Marked as answer by DCourtel on 10/12/2013 at 8:44 AM
Coordinator
Aug 23, 2013 at 5:01 PM
Do I need to publish the self signes certificate to all my clients?
Deploy Certificates by Using Group Policy
Marked as answer by DCourtel on 10/12/2013 at 8:44 AM
Aug 27, 2013 at 8:32 AM
Hi,


thanks for the replies

I have generated a new self signed certificate and I installed it on my test machine in the needed locations. Rebooted, but I still receive the error message.
What am I doing wrong>?
Aug 27, 2013 at 8:39 AM
Edited Aug 27, 2013 at 1:29 PM
I am getting a new error: C0000135

this is the new LOG:
2013-08-27 15:26:50:105 1084 1210 Handler Using CBS interface ICbsSession7
2013-08-27 15:26:50:314 1084 1210 Agent * Added update {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}.1 to search result
2013-08-27 15:26:50:314 1084 1210 Agent * Found 1 updates and 77 categories in search; evaluated appl. rules of 974 out of 2948 deployed entities
2013-08-27 15:26:50:314 1084 1210 Agent *********
2013-08-27 15:26:50:314 1084 1210 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-08-27 15:26:50:314 1084 1210 Agent *************
2013-08-27 15:26:50:328 1084 1210 Report REPORT EVENT: {BF246398-8426-468F-9D90-1E59DA471F56} 2013-08-27 15:26:38:355+0200 1 182 101 {28D6B12C-70A9-43AE-B11D-A43C44EBBE09} 1 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET 4.5 Framework.
2013-08-27 15:26:50:328 1084 1398 AU >>## RESUMED ## AU: Search for updates [CallId = {B0B2A283-B213-4092-BF36-429C0683F412}]
2013-08-27 15:26:50:329 1084 1398 AU # 1 updates detected
2013-08-27 15:26:50:329 1084 1398 AU #########
2013-08-27 15:26:50:329 1084 1398 AU ## END ## AU: Search for updates [CallId = {B0B2A283-B213-4092-BF36-429C0683F412}]
2013-08-27 15:26:50:329 1084 1398 AU #############
2013-08-27 15:26:50:329 1084 1398 AU Featured notifications is disabled.
2013-08-27 15:26:50:329 1084 1398 AU Setting AU scheduled install time to 2013-08-28 03:00:00
2013-08-27 15:26:50:329 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:330 1084 1398 AU Auto-approving update for download, updateId = {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}.1, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2013-08-27 15:26:50:330 1084 1398 AU Auto-approved 1 update(s) for download (NOT for Ux)
2013-08-27 15:26:50:330 1084 1398 AU #############
2013-08-27 15:26:50:330 1084 1398 AU ## START ## AU: Download updates
2013-08-27 15:26:50:330 1084 1398 AU #########
2013-08-27 15:26:50:330 1084 1398 AU # Approved updates = 1
2013-08-27 15:26:50:330 1084 1398 AU AU initiated download, updateId = {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}.1, callId = {25549ED8-7A97-45CB-AFD7-FA480943CD5A}
2013-08-27 15:26:50:331 1084 1398 AU Setting AU scheduled install time to 2013-08-28 03:00:00
2013-08-27 15:26:50:331 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:331 1084 1398 AU AU setting pending client directive to 'Download Progress'
2013-08-27 15:26:50:332 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:332 1084 1398 AU # Pending download calls = 1
2013-08-27 15:26:50:332 1084 1398 AU <<## SUBMITTED ## AU: Download updates
2013-08-27 15:26:50:333 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:334 1084 b4c AU Getting featured update notifications. fIncludeDismissed = true
2013-08-27 15:26:50:334 1084 b4c AU No featured updates available.
2013-08-27 15:26:50:338 1084 b4c AU Getting featured update notifications. fIncludeDismissed = true
2013-08-27 15:26:50:338 1084 b4c AU No featured updates available.
2013-08-27 15:26:50:392 1084 1210 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-27 15:26:50:393 1084 1210 Report WER Report sent: 7.6.7600.256 0x80070643 28D6B12C-70A9-43AE-B11D-A43C44EBBE09 Install 101 Managed
2013-08-27 15:26:50:393 1084 1210 Report CWERReporter finishing event handling. (00000000)
2013-08-27 15:26:50:396 1084 1210 DnldMgr *************
2013-08-27 15:26:50:396 1084 1210 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2013-08-27 15:26:50:396 1084 1210 DnldMgr *********
2013-08-27 15:26:50:396 1084 1210 DnldMgr * Call ID = {25549ED8-7A97-45CB-AFD7-FA480943CD5A}
2013-08-27 15:26:50:396 1084 1210 DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2013-08-27 15:26:50:396 1084 1210 DnldMgr * Updates to download = 1
2013-08-27 15:26:50:396 1084 1210 Agent * Title = Microsoft .NET 4.5 Framework
2013-08-27 15:26:50:396 1084 1210 Agent * UpdateId = {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}.1
2013-08-27 15:26:50:397 1084 1210 DnldMgr *********** DnldMgr: New download job [UpdateId = {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}.1] ***********
2013-08-27 15:26:50:408 1084 1210 DnldMgr * All files for update were already downloaded and are valid.
2013-08-27 15:26:50:410 1084 1210 Agent *********
2013-08-27 15:26:50:410 1084 1210 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2013-08-27 15:26:50:410 1084 1398 AU >>## RESUMED ## AU: Download update [UpdateId = {28D6B12C-70A9-43AE-B11D-A43C44EBBE09}, succeeded]
2013-08-27 15:26:50:411 1084 1210 Agent *************
2013-08-27 15:26:50:411 1084 1398 AU #########
2013-08-27 15:26:50:411 1084 1398 AU ## END ## AU: Download updates
2013-08-27 15:26:50:411 1084 1398 AU #############
2013-08-27 15:26:50:411 1084 1398 AU Setting AU scheduled install time to 2013-08-28 03:00:00
2013-08-27 15:26:50:412 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:413 1084 1398 AU AU setting pending client directive to 'Install Approval'
2013-08-27 15:26:50:414 1084 1398 AU Successfully wrote event for AU health state:0
2013-08-27 15:26:50:416 1084 a24 AU Getting featured update notifications. fIncludeDismissed = true
2013-08-27 15:26:50:416 1084 a24 AU No featured updates available.
2013-08-27 15:26:55:326 1084 1210 Report REPORT EVENT: {187A3326-2550-43C8-BEBB-0F9C71CAA553} 2013-08-27 15:26:50:412+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎woensdag ‎28 ‎augustus ‎2013 at 5:00: - Microsoft .NET 4.5 Framework
2013-08-27 15:26:55:326 1084 1210 Report CWERReporter finishing event handling. (00000000)
2013-08-27 15:27:05:333 1084 116c AU Launched new AU client for directive 'Install Approval', session id = 0x2
Coordinator
Aug 27, 2013 at 2:14 PM
I have generated a new self signed certificate
Doing this, required you to re-sign all locally published updates (right-click on an update and choose re-sign).

Another possibility : http://support.microsoft.com/kb/976982/fr
Marked as answer by DCourtel on 10/12/2013 at 8:44 AM