[Closed] Update reported as 'not installed' is not downloaded.

Topics: Publishing Issue
Apr 29, 2014 at 10:56 AM
I have WPP last release. I have an MSI package to install and a client computer reports it as follows:

Status: Not installed
Approval: Install

I didn't change nor add any rule for the Msi installation.

Forcing a DetecNow/ReportNow in the log I can read 'Found 0 updates', but as far as I know there are no errors.
I had another package with the same problem but after some days it was in the 'not installed' state the client finally decided to download and install it !

Here is the last part of the log file:

2014-04-29 12:02:22:631 528 874 AU Triggering AU detection through DetectNow API
2014-04-29 12:02:22:631 528 874 AU Triggering Online detection (non-interactive)
2014-04-29 12:02:22:631 528 9a8 AU #############
2014-04-29 12:02:22:631 528 9a8 AU ## START ## AU: Search for updates
2014-04-29 12:02:22:631 528 9a8 AU #########
2014-04-29 12:02:22:631 528 9a8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {A9AB57E2-B096-4C00-9D28-7CAA380A6F72}]
2014-04-29 12:02:22:631 528 474 Agent *************
2014-04-29 12:02:22:631 528 474 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-04-29 12:02:22:631 528 474 Agent *********
2014-04-29 12:02:22:631 528 474 Agent * Online = Yes; Ignore download priority = No
2014-04-29 12:02:22:631 528 474 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-04-29 12:02:22:631 528 474 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-04-29 12:02:22:631 528 474 Agent * Search Scope = {Machine}
2014-04-29 12:02:22:681 528 474 Setup Checking for agent SelfUpdate
2014-04-29 12:02:22:681 528 474 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-04-29 12:02:22:681 528 474 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-04-29 12:02:22:681 528 474 Misc Microsoft signed: Yes
2014-04-29 12:02:22:691 528 474 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-04-29 12:02:22:691 528 474 Misc Microsoft signed: Yes
2014-04-29 12:02:22:711 528 474 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-04-29 12:02:22:721 528 474 Misc Microsoft signed: Yes
2014-04-29 12:02:22:721 528 474 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-04-29 12:02:22:721 528 474 Misc Microsoft signed: Yes
2014-04-29 12:02:22:741 528 474 Setup Determining whether a new setup handler needs to be downloaded
2014-04-29 12:02:22:741 528 474 Setup SelfUpdate handler is not found. It will be downloaded
2014-04-29 12:02:22:741 528 474 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-04-29 12:02:24:321 528 474 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-04-29 12:02:24:321 528 474 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-04-29 12:02:24:341 528 474 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-04-29 12:02:24:341 528 474 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-04-29 12:02:24:361 528 474 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-04-29 12:02:24:361 528 474 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-04-29 12:02:31:451 528 474 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-04-29 12:02:31:451 528 474 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://luwin6/ClientWebService/client.asmx
2014-04-29 12:02:48:391 528 474 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2014-04-29 12:02:48:391 528 474 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://luwin6/ClientWebService/client.asmx
2014-04-29 12:03:01:281 528 474 Agent * Found 0 updates and 83 categories in search; evaluated appl. rules of 1775 out of 3306 deployed entities
2014-04-29 12:03:01:351 528 474 Agent *********
2014-04-29 12:03:01:351 528 474 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-04-29 12:03:01:351 528 474 Agent *************
2014-04-29 12:03:01:411 528 8f4 AU >>## RESUMED ## AU: Search for updates [CallId = {A9AB57E2-B096-4C00-9D28-7CAA380A6F72}]
2014-04-29 12:03:01:411 528 8f4 AU # 0 updates detected
2014-04-29 12:03:01:431 528 8f4 AU #########
2014-04-29 12:03:01:431 528 8f4 AU ## END ## AU: Search for updates [CallId = {A9AB57E2-B096-4C00-9D28-7CAA380A6F72}]
2014-04-29 12:03:01:431 528 8f4 AU #############
2014-04-29 12:03:01:471 528 8f4 AU Successfully wrote event for AU health state:0
2014-04-29 12:03:01:471 528 8f4 AU Featured notifications is disabled.
2014-04-29 12:03:01:491 528 8f4 AU AU setting next detection timeout to 2014-04-30 05:48:53
2014-04-29 12:03:01:491 528 8f4 AU Successfully wrote event for AU health state:0
2014-04-29 12:03:01:521 528 8f4 AU Successfully wrote event for AU health state:0
2014-04-29 12:03:06:331 528 474 Report REPORT EVENT: {BF16ABCB-78A4-4200-A75C-67257903C087} 2014-04-29 12:03:01:301+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2014-04-29 12:03:06:331 528 474 Report REPORT EVENT: {3DD04DD8-B89B-4ADE-92C3-789A9ED14CD2} 2014-04-29 12:03:01:351+0200 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2014-04-29 12:03:06:341 528 474 Report CWERReporter finishing event handling. (00000000)
Coordinator
Apr 29, 2014 at 3:21 PM
Hi, the log is clean.
Ensure that client computers are allow to install third party updates :

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AcceptTrustedPublisherCerts should be set to 1
Apr 30, 2014 at 6:43 AM
Edited Apr 30, 2014 at 6:49 AM
I'm going to check but I bet it is set correctly.
This problem is too weird. As stated in my first post two weeks ago I forced lots of DetecNow/ReportNow in order to make the client install the msi package of Adobe Reader XI. Its status was correctly reported to be 'Not installed' but it was not downloaded. Suddenly, switching on the client computer after 10 days of inactivity, it was finally downloaded and installed. Now I have the same problem with the Reader XI msp patch and some other packages.

I'm going to open a new discussion which incidentally deals with Adobe Reader XI. Please consider that what I will write there is completely unrelated to this problem.

Bye
Filippo
Coordinator
Apr 30, 2014 at 4:22 PM
Does these computers points to a upstream server or a downstream server ?
Marked as answer by DCourtel on 9/13/2014 at 12:47 PM